Help Desk
A help desk is an easy and fast way for your customers to receive assistance when needed. The CherryRoad Help Desk is open 24 hours a day, 7 days a week, and 365 days a year.
CherryRoad Help Desk
There are several ways a customer can receive assistance using the CherryRoad Help Desk.
- A live chat box – customers sign in and a live technician is there to assist them.
- Phone call – Direct line to assistance. (1-888-354-6128)
- Email – Send a question to our technicians.
- MyCP Ticketing System – A services cloud portal where customers can request assistance using a service request ticket or manage their own services. Customers can add new a service option, view billing and service history, change passwords, monitor use, perform a reboot, traffic reporting, etc.
- Knowledge Base – FAQs organized according to common categories in a searchable database.
- 30-day unlimited assistance with a new service.
Client Service Needs
- Customer is getting started with a new service, such as hosting or colocation.
- Customer requires additional expertise in a specific area.
- Customer lacks staffing to be able to handle service issues/concerns.
- Customer is interested in expanding service options for future growth.
Benefits to the Customer/Client
- Improved response time.
- After hours support team available.
- Lower cost than an on-premise support team.
- Higher level of expertise.
CherryRoad Credentials
- Person-to-Person support team with highly trained service technicians, engineers, and database administrators.
- Over 25 years of experience offering Help Desk Support.
Schedule a consultation with one of our experts!
This email will be routed to the CherryRoad marketing team and forwarded to the applicable team member.
Responses to your customers' questions will be sent directly to you.