PaaS & Website Hosting
ServiceNow
ServiceNow is a flexible development platform where custom software applications can be developed and deployed. A custom software application is created with easy to use “drag and drop” capability when building the application’s functionality. Form building with supporting workflow, reporting, and searching capabilities are also included. If you have ever used the CherryRoad Help Desk software, then you have used an application built on the ServiceNow platform.
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ServiceNow
CherryRoad ServiceNow Existing and Future Programs
- CherryRoad Public Sector Assessment (CPSA) - Public sector clients who have implemented Oracle Taleo have realized that Taleo does not have the capability of meeting all their Civil Service assessment requirements during the hiring process within the Taleo software. As a result, CherryRoad has developed the CPSA “bolt-on” software application that works seamlessly with Oracle Cloud containing the missing Civil Service functionality.
- IT Service Management (ITSM) – ServiceNow has the ability to provide many service programs from one platform, making it convenient for the customer/client. Examples of ITSM services are: Incident Management, Asset Management, Problem Management, Change Management, Knowledge Management, and Service Catalogs or Ticketing for Help Desk. Using ServiceNow, CherryRoad has all the applications needed to successfully manage an IT Department, including real-time updates and Service Level Agreements (SLA) tracking.
- IT Business Management (ITBM) – through ServiceNow, CherryRoad will soon be able to offer Project Management and Software Development Tracking software solutions. If you have a client in need of these services, contact Chris Tilden.
Client Service Needs
- Customer needs help desk software and services.
- Customer has a special need for an application that does not already exist.
- Customer has the need for one or more existing CherryRoad applications on the same platform.
- Customer has the need for one or more custom applications on the same platform.
- Customer application requirements are driven by legislature mandating a custom solution.
- Customer needs a custom interface for existing or custom application.
Note: ServiceNow only comes with managed services; it is not sold separately.
Benefits to the Customer/Client
- ServiceNow is very flexible allowing for almost any custom application to be built.
- ServiceNow applications can interface seamlessly as part of another application that supports web services, such as Taleo or SolarWinds.
- ServiceNow offers multiple service management applications on a single platform that can communicate and share data, including same look and feel, search and reporting capabilities, automated tasks, custom graphical workflow, and interactive dashboards.
- ServiceNow applications are deployed and maintained in a highly secure environment with unmatchable response performance.
- Managed Services (for ServiceNow applications) provides an opportunity for customers/clients to reduce their budget and save on expenses. The cost for using Managed Services is generally less than the cost of maintaining in-house IT staff.
CherryRoad Credentials
- ServiceNow is consider “best of breed” for IT.
- CherryRoad consultants have over 10 years of experience implementing applications on the ServiceNow platform.
- CherryRoad’s experienced staff has worked on and successfully delivered numerous implementations.
- CPSA clients – State of Ohio, City of Memphis, Jacksonville Electric Authority (JEA).
- Latest infrastructure with unmatchable performance.